RETURN POLICY

 

Last updated October 01, 2020

 

RETURNS

THIS APPLYS TO ONLINE ORDERS ONLY - All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

The customers are responsible for return shipping fees and 15% restocking fees

 

RETURN PROCESS

To return an item, please email customer service at sales@beadsfactory.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Beads Factory

Attn: Returns

RMA #

810 Maple Ave.  

Los Agneles, CA 90014  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

•        Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(213) 624-2121 

sales@beadsfactory.com